Scope of our service

Our system displays all the information of the services that are offered but not the availability. When a reservation is generated, you will immediately receive an automatic notification of the reservation made.

In a time not exceeding 24 hours, one of our advisors will contact you by video call, call or via email to confirm the status of your reservation, and confirm the hotel reservation in case you confirm flights. Passengers are responsible for correctly providing their e-mail and contact telephone numbers, in the event that passengers do not receive the confirmation e-mail within the established period, they must contact the following numbers +51 982 505 892

Machupicchu Golden acts as an intermediary between the companies that operate tourist services and the passengers. To facilitate the process of booking tourist services, we have commercial agreements with various tour operators who are responsible for providing the services reserved through Machupicchu Golden by the client.

Prices of Programs and Services

• Our rates are expressed in US dollars, not including the VAT of 18% applicable to Peruvians and foreigners residing in Peru (exempt for foreigners).
• Package rates are not valid for holidays, bank holidays or long weekends unless expressly stated.
• Rates for groups over 5 people are subject to discounts, it is recommended to check with our reservations department reservas@machupicchugolden.com
• All transportation rates are subject to change and space availability to be confirmed on the day the reservation is made. This available rate will be sent via e-mail by one of our advisors.

Reservations, Payments and Deposits

• The confirmation of the requested reservation will be informed through an e-mail to which the confirmation Boucher will arrive.
• The confirmation of the services will proceed after having received your online reservation request and having received the partial payment or full payment in the established periods.
• The passenger will be contacted by the Tour Operator at the place of destination, who must identify himself with his passport or identity document and pay his balance in cash (if any) to start the provision of tourist services.
• Machupicchu Golden, will provide the client with the data of the operator and guide in charge before the start of any contracted tourist activity.
• It is the passenger's responsibility to indicate their arrival and departure data with due anticipation.
• In case the passenger requires pick up from a specific place, other than the one published in the itinerary, they must coordinate it in advance with Machupicchu Golden to check the existence of additional charges.
• If you purchase a tour package with transportation, the passenger must show up with the required anticipation at the indicated check-in time at the boarding station of the bus company or at the airport, to collect their card or boarding ticket and check in. . There is no responsibility on the part of the company if the passenger loses the ticket for reasons beyond the control of the company, such as delays, delays in queues, not checking in or others.
• All ticket reservations are personal and non-transferable, non-endorsable and non-refundable. Likewise, they are under the cancellation policies of the transport company.
• All tours are subject to climatic factor, in case there is interference from the weather to perform the contracted tourist service, the conditions of each service will be applied (in no case is there a refund).
• After the client has received his confirmation by mail or any other means of communication, he has a period of no more than 48 hours after receiving it to make any observations. It is understood that if the client has not made observations in that period or has already begun to enjoy the contracted services, the company assumes compliance on the part of the client.
• It is the responsibility of the client to pay the advance or the balances of the contracted service within the terms established by Machupicchu Golden, if they are not met, the company reserves the right to cancel the reservation without refunds.

Cancellation, rescheduling and refund policies

• For any cancellation, by the client, missing 30 days or less from the start date of the contracted service, they will be penalized with 100%.
• Failure to appear on the day and at the time indicated for the provision of the contracted service has a 100% penalty.
• For any cancellation, by the client, missing between 60 and 30 days from the start date of the contracted service, they will be penalized with 80% of the value of the advance, plus US $ 20 of administrative expenses per passenger.
• For any cancellation, by the client, missing between 90 and 61 days from the start date of the contracted service, a penalty of 30% of the value of the advance payment will be applied, plus US $ 20 of administrative expenses per passenger.
• For any cancellation, by the client, 90 days or more before the contracted service start date, a penalty of 20% of the value of the advance payment will be applied, plus US $ 20 of administrative expenses per passenger.
• For all rescheduling, by the client, with 20 days remaining from the start date of the contracted service, the request will be accepted provided that the client has no outstanding balances to pay, the third-party provider involved allows it and there is no difference in rates for the new date of rescheduling.
• Reimbursements will only be effective when the client requests it with more than 90 days left from the start date of the contracted service or when the company is unable to provide the contracted service, in the latter case, the company will not pay more than 100% of the amount paid by the customer. Refunds will be provided within a period of no less than 30 business days and no more than 120 business days, discounting the transaction costs, if any.
• In the event that the passenger does not decide to finish receiving any contracted service, the difference will not be refundable.

Documentation

• Passengers must carry a valid passport, (the passport must be valid for more than 6 months from the date of travel onwards) otherwise the agency is not responsible for any inconvenience you may have at the airport when boarding your flight and you will lose your reservation.
• Family groups containing children must carry their passport, in case they travel alone with one of the parents or a proxy, they must present a notarial permit with the authorization of the parents. In case you have made the payment and do not present this documentation, the service will not be provided and you will be penalized with 100%.

Responsibility and Obligation

• The obligation for the services not provided due to the negligence of Machupicchu Golden or our staff, will be limited to the real cost of the omitted services and excludes all the consequences or indirect costs resulting.
• In such event, Machupicchu Golden will make its best effort to provide alternative arrangements of equal or lesser value, subject to availability.
• Clients accept that Machupicchu Golden has no responsibility for the non-provision of the services offered in case of adverse weather conditions or natural disasters that cannot be foreseen. Likewise, it acknowledges that there will be no responsibility, in case of political movements, accidents, declaration of a state of emergency, closure of borders, strikes or any other public act outside the control of Machupicchu Golden, which could not be foreseen. In these cases, the value of the contracted service will not be refundable.
• Machupicchu Golden will provide the passenger with all the e-tickets and/or reservation confirmations through the e-mail of the passenger consigned in the reservation form.
• The services provided through this system are intangible, therefore, if passengers for any reason do not take the services on the scheduled date and time, they will assume responsibility for their total expenses.

Payment methods

• The company accepts Visa, MasterCard, American Express and Diners Club credit and debit cards.
• Any payment made with a credit or debit card generates a 6% commission per transaction.
• The company accepts deposits for cash payments in bank accounts in Peru and Western Union or Money Gram agents abroad.
• For payments from abroad in cash through banks or remittance agents, the client assumes the cost of the transaction.
• When the client pays with a card and with a currency other than that of the quote provided, he will assume the differences for the exchange rate applied by his bank.
• For payments in cash, by transfer and / or bank deposits in a currency other than the quote provided, the client accepts the exchange rate of Machupicchu Golden

The management.